Contact Us
Contact Us
Contact Us
Need help with a VORAMIQU™ product, an existing order, shipping, tracking, a return, a refund, payment, or another purchase-related matter? Our customer support team is here to help.
Questions About an Existing Order
If you are contacting us about an existing purchase, please include your order number and the email address used during checkout.
Providing these details helps our customer support team locate and review your order more efficiently.
Damaged, Defective, Incomplete, or Incorrect Orders
If an item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly.
To help us review the issue, please include:
- Your order number.
- The email address used when placing the order.
- A clear description of the issue.
- Relevant photographs or videos where appropriate.
- A photo of the shipping label or packaging when relevant.
Once the issue has been reviewed and confirmed, our customer support team will provide the appropriate next steps based on the circumstances of the order.
Before Returning an Item
Please contact us before shipping merchandise back.
Our registered business address is not automatically the address used to receive customer returns. Once a return request has been reviewed and approved, customer support will provide the appropriate return destination and return instructions.
Returns & Refund Questions
For questions about return eligibility, return instructions, refund status or another return-related matter, please contact our customer support team before sending merchandise.
Please include your order information and a brief explanation of your request so we can review the matter and provide the appropriate instructions.
Shipping & Tracking Questions
If you have questions regarding shipment status, tracking information, delivery updates or a parcel that appears delayed, please contact us with your order number.
Some shipping matters may require additional review with a carrier, fulfillment partner or another logistics provider. We will provide available information once the relevant shipment details have been reviewed.
Customer Service & Response Time
Our customer service hours are 8:00 AM–6:00 PM China Standard Time (UTC+8).
We aim to respond to customer inquiries within 1–2 business days.
Matters requiring investigation with a shipping carrier, payment provider, fulfillment partner, return facility or other relevant service provider may require additional review time.
Business & Contact Information
Official company, registration, website and customer service information for VORAMIQU™.
Here When You Need Us.
Whether you have a question before ordering or need help with an existing purchase, our customer support team is here to help you understand the next step.