01. Preparing Your Order

Once payment has been successfully confirmed and any necessary order review has been completed, VORAMIQU™ normally prepares eligible orders for shipment within 2–4 business days.

During major sales events, holiday periods, promotional campaigns, or unusually high order volume, preparation may require up to 5 business days.

Order preparation time is separate from the time a shipping carrier requires to move the parcel to its destination.

02. Estimated Delivery to the United States

For standard shipping to supported addresses within the United States, carrier transit is generally estimated at 10–15 business days from dispatch.

This is an estimated delivery range rather than a guaranteed arrival date. Actual transit may be affected by destination, carrier network conditions, severe weather, seasonal demand, customs activity where relevant, remote-area service, or other circumstances outside our direct control.

Where delivery to another country or region is available, the applicable delivery information will be presented during checkout or with the order where available.

03. Shipping Fees

Available shipping options and any applicable shipping charges are calculated according to the delivery destination, order characteristics, and available shipping service.

The applicable amount will be shown during checkout before you complete payment, allowing you to review the shipping cost before confirming the purchase.

04. Fulfillment Locations

VORAMIQU™ may use different facilities or designated fulfillment partners depending on product availability, inventory location, and the customer’s delivery destination.

Because of this, the sender or physical shipping origin displayed on a parcel may not match the registered business address of Hangzhou Bingsan Technology Co., Ltd.

In some cases, products from the same order may be dispatched separately and may therefore have different tracking numbers or arrival dates.

05. Shipment Tracking

After an order has been dispatched and a valid tracking number becomes available, shipment information will normally be sent to the email address entered during checkout.

Carrier systems may take some time to display the first movement after a shipping label has been generated. A short delay between receiving a tracking number and seeing the first scan does not necessarily indicate a shipping problem.

06. Delivery Address Changes

Please review the delivery address carefully before submitting your order.

If you notice an error shortly after placing an order, contact service@voramiqu.com as soon as possible.

We will make reasonable efforts to update the address before fulfillment begins, but address changes cannot be guaranteed once processing, packing, shipment preparation, or dispatch has already started.

If a parcel is returned because an incomplete or incorrect address was supplied by the customer, reasonable reshipping costs may apply where a second shipment is requested.

07. Tracking Has Not Updated

Shipping networks sometimes experience periods in which a parcel continues moving even though tracking scans are not immediately visible.

If tracking has remained inactive for an extended period or your shipment appears materially delayed, please contact us with your order number.

Our support team will review the available shipment information and, where appropriate, contact the relevant carrier or fulfillment provider for additional information.

08. Parcels That Appear Lost in Transit

If a shipment appears to have been lost while in transit, please contact our customer support team so the shipment circumstances can be reviewed.

Where available tracking information and the relevant carrier review confirm that a parcel was lost, we will determine an appropriate solution based on the circumstances, which may include replacement, reshipment, refund, or another reasonable remedy.

09. Tracking Shows “Delivered” but the Parcel Is Missing

If tracking reports a package as delivered but you cannot locate it, we recommend first checking the mailbox, front entrance, secure delivery areas, household members, building reception, nearby locations, and neighbors where appropriate.

You may also wish to contact the carrier for any available delivery details.

If the parcel still cannot be found, contact us with your order number. A carrier’s “Delivered” scan does not automatically prevent us from reviewing the available delivery information and the circumstances of the shipment.

10. Damaged, Incorrect, Defective, or Incomplete Deliveries

Please inspect your order after delivery.

If a product arrives damaged, defective, incomplete, incorrect, or materially different from its product description, contact us promptly and provide your order number together with clear photographs or videos where appropriate.

Once the issue has been reviewed and confirmed as an error attributable to us, we will provide an appropriate solution, which may include replacement, reshipment, refund, return instructions, or another suitable remedy.

Customers will not be required to bear additional costs resulting directly from a confirmed error attributable to us.

11. International Duties, Taxes & Import Charges

Where international delivery is available, a destination country or region may impose customs duties, import taxes, brokerage fees, handling fees, or similar charges.

Unless checkout clearly indicates that such charges are already included, government-, customs-, or carrier-imposed import costs may be the responsibility of the recipient.

Customs processing times and local import procedures may also affect the final delivery schedule.

12. Shipping Assistance

For questions about shipment status, tracking, delivery delays, address issues, or other shipping matters, please contact our customer support team.

We aim to respond to customer inquiries within 1–2 business days.